Delivery Information

Sydney Metropolitan:
- Flat Rate Standard* Shipping $10 (*Up to 5 business days)
- Flat Rate Express* Shipping $20 (*Takes 1-2 days) 

All Other Locations within Australia:
Flat Rate Standard* Shipping $20 (*Up to 5 business days)
- Flat Rate Express* Shipping $30 (*Takes 1-2 days) 

Note: Delivery times cannot be guaranteed and may not be available in all areas.
Designated Christmas Island, Lord Howe, Norfolk Island, Defence Force Zones, are deemed external Australian territories, and the customer will be required to contact us for special pricing and freight charges.

Sydney Metropolitan Flat Rate Standard and Express are determined by postcode.
Please see postcode list below:

1000-1920
Sydney Metro
2000-2239
Sydney Metro
2250-2261
Gosford & near surrounds
2500-2527
Wollongong & near surrounds
2555-2574
Sydney Metro
2740-2786
Sydney Metro

 

1. Delivery

1.1    We pride ourselves on service and strive to process your order within 24 hours once received and to deliver according to estimated delivery times. However, shipping times can be affected by large orders, Australia Post/ Couriers & public holidays and therefore, we are unable to guarantee that we can deliver within the specified time frame.
1.2    Your order will be delivered to the address indicated on the order confirmation. It is the responsibility of the customer to notify us immediately (info@wieczorkowski.com.au) if the address details are incorrect. Wieczorkowski Fine Foods is not responsible for any products that are lost or damaged if the customer details provided are incorrect.
1.3    Title & risk of loss on all products are passed to the customer on delivery. Please make sure that someone is able to accept delivery of your order should you not be able to. As food products are perishable, we are unable to take responsibility for orders that are returned to the post office or courier.
1.4    Return postage must be paid by the sender and will not be refunded by Wieczorkowski Fine Foods.

2. International Shipping

2.1    Wieczorkowski Fine Foods is based in Sydney, Australia and our online sales are set for Australian customers. We do offer international shipping, however, postage charges vary. Please note: Due to customs and restrictions of various countries, we cannot guarantee all products. It is the responsibility of the customer to check what import restrictions exist in their locale.  

3. Store Policy

3.1    It is Wieczorkowski policy that we cannot refund any purchases.
3.2    We will gladly exchange within 14 days of purchase, however, the item/s must be returned in their original condition and be accompanied with the original receipt.
3.3    Food items that have been opened or are past the stated use by or best before dates cannot be refunded or exchanged.
3.4     Strictly no returns on sale items- including deli items, home wares and books.
3.5     Credit notes, when provided, or gift vouchers are valid for 12 months from date of issue.

For detailed information, please review our Terms & Conditions.